"This is the tyranny of easy metrics. It's easy to measure how much money is saved by preventing cancelations, much harder to measure how much is lost by poisoning your reputation with the 99.9% of customers who had to jump hoops and dodge sleazeballs." https://world.hey.com/dhh/we-don-t-a-b-test-core-values-91b5f562
dhh twitter · 2023-01-09
"This is the tyranny of easy metrics. It's easy to measure how much money is saved by preventing cancelations, much harder to measure how mu